Returns & Refunds Policy – Love From Shetland

We want you to be happy with your purchase.

Your Right to Cancel

Under UK consumer law, you have the right to cancel your order within 14 days of receiving it.

Returning Items

To request a return, please contact us within 14 days of receiving your order.

Items must be returned:

• unused

• in their original condition

• in original packaging where possible

Refunds

Once the returned item is received and inspected, we will issue a refund to the original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Faulty or Damaged Products

If your order arrives damaged or incorrect, please contact us and we will resolve the issue as quickly as possible.

Contact: lovefromshetland@gmail.com