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Privacy Policy – Love From Shetland

Last updated: 10th March 2026

Love From Shetland ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or purchase products from us.

1. Information We Collect

When you use our website, we may collect the following information:

  • Name

  • Email address

  • Postal address

  • Telephone number (if provided)

  • Payment information (processed securely through third-party payment providers)

  • Order history

  • Website usage information through cookies and analytics tools

2. How We Use Your Information

We use your personal information to:

  • Process and deliver orders

  • Communicate with you about your purchase

  • Provide customer support

  • Improve our website and services

  • Send marketing emails if you have opted in to receive them

3. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Performance of a contract (to fulfil your order)

  • Legitimate interests (to improve our services)

  • Consent (for marketing communications)

4. Payment Processing

Payments made through our website are processed by secure third-party payment providers. We do not store or have access to your full payment card details.

5. Data Sharing

We may share your information with trusted service providers where necessary, including:

  • Payment processors

  • Delivery companies

  • Website hosting providers

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain personal information only as long as necessary to fulfil orders, comply with legal obligations, and maintain business records.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to certain types of processing

  • Withdraw consent for marketing communications

8. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Love From Shetland
Email: lovefromshetland@gmail.com

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page.

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